Applied AI

AI agents that help customers and don't make things up.

WhatsApp support agents, internal assistants and call summaries. If they're not sure about something, they don't answer: they hand off to a person.

When an AI agent makes sense

  • Your team answers the same questions over and over.
  • Messages that arrive after hours go unanswered until the next day.
  • You tried a chatbot and it answered anything, even false information.
  • Sales calls aren't recorded and what was discussed gets lost.

What we build

  • WhatsApp support agent, including after hours.
  • Answers based on your information: pricing, appointments, shipping, policies.
  • Handoff to a person when the agent isn't sure.
  • Sales call summaries saved to the CRM.
  • Measuring what it costs to run the agent before launch.
  • Ongoing operation and improvement for a monthly fee, if you prefer.

Real case

Doctors in Colombia

An agent that answers patients, including after hours, which we run ourselves.

Monthly service.

How we do it

  1. Discovery. We look at how your team works today, with which tools, and where time or money gets lost.
  2. Written scope. You get what we'll build, in which stages and what's left out.
  3. Short stages. We build with AI assistance and human review, and you sign off on every round.
  4. Audit before delivery. We test with real data loaded, flow by flow and role by role.

Frequently asked questions

Can the agent make up answers?

We design it not to: it only answers with the information we load into it and, if it isn't sure about something, it hands the conversation to someone on your team.

What does it cost to keep an AI agent running?

There are two parts: AI usage, which is on your side and which we measure before launch so you know what to expect, and our development or monthly operation work.

Does it work with WhatsApp Business?

Yes. We connect it to WhatsApp, and it can also work with ManyChat or whatever channel your customers already use.

Contact

Tell us what you need to organize

We reply with specific questions and, if it makes sense, a proposal with a written scope.

We sign the non-disclosure agreement before we see a single piece of data.

Who’s on the other side? Meet the SAFIA team

What can we help you with? You can pick more than one
When? Optional

We'll reply to the email or WhatsApp you leave us.