FAQ
What people ask us before getting started.
Costs, timelines, who owns what and how we work. If your question isn't here, write to us.
Working with SAFIA
How much does custom software cost?
It depends on what needs to be built. We quote after a discovery session, with a written scope split into short stages, so you know what you pay for in each one. Third-party licenses and AI usage are on your side, and we spell that out in the proposal.
How long does it take?
A focused system can be up and running in one or two weeks: we delivered a CRM with installments and reports in one week. A project spanning several areas, like production, support and dashboards, takes longer. We always work in stages, so you start using parts before the end.
Who owns the system, the code and the data?
You do. Tools, data and access are in your company's name from day one.
Do you sign an NDA?
Yes. We sign a non-disclosure agreement before we see a single piece of your business data.
Do you work with companies outside Argentina?
Yes. We work remotely with clients across Latin America, such as Mexico, Colombia, Chile and Uruguay, and in the United States. Meetings are over video call, in English or Spanish.
What kind of businesses do you work with?
Businesses that grew faster than their spreadsheet: service companies, sales teams, clinics and medical practices, coaches and course creators, factories and manufacturers.
What happens after delivery?
We move into the evolution stage: we monitor the system, fix whatever comes up and add improvements as your team uses it. Some services, like support agents, we run ourselves for a monthly fee.
Do you use AI to write code?
Yes, we build with AI assistance, always with human review and QA. And before delivery we audit every system with real data loaded.
Custom CRM
Why a custom CRM instead of HubSpot or Salesforce?
Off-the-shelf CRMs work when your process looks like everyone else's. If you sell in installments, pay commissions when cash comes in, or your team lives in WhatsApp and Discord, you end up bending the business to fit the tool. A custom CRM does exactly what your team needs, and nothing more.
Can I migrate data from my spreadsheet or another CRM?
Yes. During discovery we review the data you have and move it into the new system, cleaned up and without duplicates.
Does it connect to WhatsApp and Instagram?
Yes. We integrate WhatsApp, ManyChat, Meta Ads and Calendly, among other tools, so leads flow into the pipeline on their own.
Collections and commissions
Can commissions be based on what's collected instead of what's sold?
Yes, that's how we set it up by default: each rep's commission is generated when the installment comes in, and if a client stops paying, no commission is paid on money that never arrived.
Can I see my net after each payment method's fees?
Yes. The system deducts each payment method's fee and taxes, and shows net profit by method: card, bank transfer, PayPal and others.
Dashboards and KPIs
Can dashboards be built on the tools I already use?
Yes. We can pull data from your CRM, spreadsheets, payment providers or ads. If the data is messy, we clean it up first.
How is this different from Looker Studio or Power BI?
Those tools show whatever you feed them. We also build the system that generates the data and audit that every number matches across screens, which is where dashboards usually fail.
Operations and document management
Does it replace my accounting software?
Not necessarily. It usually runs alongside the accounting or invoicing system you already have, organizing day-to-day operations and connecting to it when needed.
Does each person see only their own documents?
Yes. Permissions are role-based: an employee sees their payslips, admin sees everything and each area sees what belongs to it.
AI agents
Can the agent make up answers?
We design it not to: it only answers with the information we load into it and, if it isn't sure about something, it hands the conversation to someone on your team.
What does it cost to keep an AI agent running?
There are two parts: AI usage, which is on your side and which we measure before launch so you know what to expect, and our development or monthly operation work.
Does it work with WhatsApp Business?
Yes. We connect it to WhatsApp, and it can also work with ManyChat or whatever channel your customers already use.
Integrations
Which tools can you integrate with?
We often work with Calendly, ManyChat, WhatsApp, Meta Ads, Fathom, Discord, payment providers and Zapier. If a tool has an API, it can usually be connected.
Are the integrations in my name?
Yes. Accounts, access and licenses are in your company's name.
Software audit
Do you audit systems you didn't build?
Yes. We audit third-party systems when a team wants to know whether they can trust the numbers before relying on them.
What do I get at the end?
A written report with every finding, where it happens, how to reproduce it and how serious it is. We've completed four audits so far in 2026.
Web development and branding
Is the website optimized for Google?
Yes. We deliver it with technical SEO, a sitemap, structured data and good mobile speed, which is what Google looks at for ranking.
Can I edit the website afterwards?
Yes. Depending on what you need, we set it up so your team can change copy, or we handle updates for you.
Contact
Tell us what you need to organize
We reply with specific questions and, if it makes sense, a proposal with a written scope.
We sign the non-disclosure agreement before we see a single piece of data.
Who’s on the other side? Meet the SAFIA team