Clinics and medical practices
No patient left without an answer.
An agent that answers WhatsApp inquiries at any hour, hands off to a person when needed and logs everything, plus the systems to keep appointments and documents in order.
If this happens to you, your team is overloaded
- The same questions arrive on WhatsApp every day: hours, insurance, requirements, visit fees.
- Messages that come in at night or on weekends get answered late, and the patient has already gone elsewhere.
- Appointments are written down in several places and reminders depend on someone remembering.
- Prescriptions, test results and consent forms are spread across email, folders and someone's phone.
What we build
- AI agent for WhatsApp that answers with your clinic's information and doesn't make things up.
- Handoff to someone on your team with the full conversation context.
- Clear limits: the agent never gives diagnoses or medical advice.
- Appointment intake and reminders before each visit.
- Document management with a log of who uploaded and who signed each document.
- Dashboard with inquiries answered, handed off and appointments for the period.
Real case
Doctors in Colombia
An agent that answers patients, including after hours, which we run as a monthly service: we review conversations and keep its sources up to date.
How we do it
- Discovery. We look at how your team works today, with which tools, and where time or money gets lost.
- Written scope. You get what we'll build, in which stages and what's left out.
- Short stages. We build with AI assistance and human review, and you sign off on every round.
- Audit before delivery. We test with real data loaded, flow by flow and role by role.
Frequently asked questions
Can the agent give diagnoses?
No. It's designed not to. It answers administrative and frequently asked questions, and any medical question is handed off to someone on your team.
Does it work with the WhatsApp number we already use?
An automated agent needs the WhatsApp Business API. We help you set it up, and it stays in your clinic's name.
Who maintains it afterwards?
Your team can take it over, or we run it for a monthly fee, reviewing conversations and keeping the information up to date.
Contact
Tell us what you need to organize
We reply with specific questions and, if it makes sense, a proposal with a written scope.
We sign the non-disclosure agreement before we see a single piece of data.
Who’s on the other side? Meet the SAFIA team